What is the issuance method?
Items can be issued in a variety of methods: magnetic employee card reading, proximity cards, barcode scanning, touch screen and more.
How big is the automatic station?
The size of the automatic station is determined according to the quantity of items to be issued and according to the customer's requirements. Sizes range from one small vending machine to 7 large machines that are combined together and contain up to 500 different types of items.
What is the communication method of the automatic station?
The automatic stations can communicate via a wired connection or alternatively on a wireless cellular basis.
The method of communication is determined according to the customer's requirements and the infrastructure of the installation site.
Is ot possible to get a branded station?
Of course. All stations can be branded by the customer's willing. The branding can be done both on the metal sides of the vending machines and on the front glass.
Where are the automatic stations manufactured?
Some of the automatic stations are made in Israel and others in the US.
After production, all the parts of the system are assembled together in Israel, by to the spesific design made for each customer, and shiped to the site of use.
Do you provide user guidance before use?
Yes. After installation of a new automatic station we provide instructions and demonstrations to all relevant users.
Alongside this, there are short and clear instructional videos that can be watched at any time.
In addition, if any training is needed in the future, you can always contact our customer service to make an appointment.
How can I conact your customer service and technical support?
In any case of malfunction you can contact our customer service by phone or email.
If possible, a support representative will guide the user on the phone or by email in order to resolve the problem immediately.
If needed, a technician will be sent within 24 hours.
Who are your current customers?
Our range of customers is wide and includes small and large companies nationwide and worldwide, including industrial factories, high-tech offices, defense industries, government ministries, emergency services (police, EMS, etc.), food companies and more.
Do you provide a warranty for the station?
We provide service for the automatic station for life - the customer is never alone.
Initially the service will be under a warranty for free and later under a paid service agreement.
What are the delivery times for new stations ordered?
Delivery times range from 10 to 60 days from the date of ordering.
Each station is designed and assembled individually according to the needs of each customer, so that the delivery time varies depending on the availability of inventory and the complexity of the project.